Privacy Policy

Optivelo Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website (optivelo.ai) or contact us.

1) Who we are (Data Controller)

2) What this policy covers (and what it doesn't)

This policy covers personal data collected on optivelo.ai and when you contact Optivelo directly.

If we build a website for a client, that client's website is separate and should have its own privacy policy. Visitor enquiries submitted on a client's website typically go directly to the client using a form app/account the client owns (see section 6 for more detail).

3) What data we collect

We may collect:

4) How we use your data

We use your data to:

• respond to enquiries and provide requested information
• arrange and manage calls/appointments
• deliver and improve our services
• maintain site security and prevent abuse
• measure site performance and understand usage

5) Lawful bases (UK GDPR)

We process personal data under one or more of these lawful bases:

• Consent (e.g., when you submit a form or opt into marketing)
• Contract (e.g., to provide services you request)
• Legitimate interests (e.g., improving our website, preventing fraud, operating our business)
• Legal obligation (e.g., accounting/tax compliance if you become a customer)

6) Client websites and customer enquiries (important)

If we build a website for a client, enquiries from that website are typically handled like this:

• The website enquiry form sends submissions directly to the client (business owner) through a form app/account the client owns and sets up.
• Optivelo is not copied in, and we do not receive or store the enquiry content as part of our standard setup.
• The client is responsible for how they use and store their customer enquiry data and for their website's privacy policy.

If a client asks us to troubleshoot an enquiry delivery issue, we may access relevant technical settings or logs only as necessary and only with the client's permission.

7) Who we share data with

We may share data with trusted service providers ("processors") that help run our website and business, such as:

• website hosting / deployment providers
• analytics providers
• email and messaging providers
• scheduling/booking tools
• cloud infrastructure/CDN providers (e.g., Cloudflare)

We only share what is necessary and require providers to protect your data.

8) International transfers

Some providers may process data outside the UK/EEA. Where this happens, we use appropriate safeguards (e.g., standard contractual clauses or equivalent measures).

9) How long we keep your data

We keep personal data only as long as necessary:

• Enquiries: typically up to 12-24 months
• Customers: for the duration of the relationship plus a reasonable period
• Legal/accounting records: as required by law

10) Your rights

Depending on your location, you may have rights to:

• access your data
• correct inaccurate data
• delete data (in some cases)
• restrict or object to processing
• data portability (in some cases)
• withdraw consent (where processing is based on consent)

To exercise your rights, email: phillip@optivelo.ai

If you're in the UK, you can complain to the ICO (Information Commissioner's Office).

11) Cookies

We may use cookies and similar technologies to:

• keep the site working properly
• remember preferences
• understand usage (analytics)

You can control cookies through your browser settings. If we use a cookie banner/consent tool, it will provide additional controls.

12) Security

We use appropriate technical and organisational measures to protect your data. No method of transmission or storage is 100% secure, but we aim to use industry-standard protections.

13) Changes to this policy

We may update this policy occasionally. The latest version will always be posted on this page with an updated effective date.