Terms of Service

These Terms of Service ("Terms") govern your use of this website and, where applicable, the services we provide.

By using this website, you agree to these Terms.

1) Who we are

Optivelo Ltd ("Optivelo", "we", "us", "our") provides website design/development and related digital services for UK window and door installation businesses (and similar trades).

Contact: phillip@optivelo.ai

2) Website use

You agree not to:

• misuse the site
• attempt to gain unauthorised access
• upload malicious code
• scrape or copy content in bulk without permission

We may restrict access if we believe there is misuse.

3) Service descriptions (if you become a client)

If you purchase services from Optivelo, the scope, deliverables, pricing, and timelines will be set out in:

• a proposal / order / invoice, and/or
• written confirmation via email/WhatsApp, and/or
• a separate service agreement

If there is conflict, the written scope document takes priority.

4) Client responsibilities

To deliver work on time, you agree to provide:

• timely feedback and approvals
• accurate business details (address, phone, services, logos, images)
• access to accounts where needed (e.g., domain/DNS, hosting, ad accounts)

Delays in providing these may delay delivery dates.

5) Enquiry forms and customer details (important)

If your website includes an enquiry/quote form, our standard approach is:

• Enquiries are sent directly to you (the business owner) via a form app/account you own and set up.
• We do not receive, do not store, and are not copied into your customer enquiry details (unless you explicitly ask us to be for troubleshooting).

You are responsible for:

• choosing and maintaining the form app/account,
• monitoring the inbox where enquiries are received, and
• handling customer data you receive (including responding to data requests where required by law).

If you request support that requires access to enquiry data (for example, diagnosing a delivery issue), you agree to provide access only for that purpose, and we will access it only as needed.

6) Privacy and data protection

Our own website privacy practices are described in our Privacy Policy (published on this website).

Your website must have its own privacy policy describing how you (and your chosen tools) handle visitor enquiries, cookies, and analytics. We can provide template wording if requested, but you are responsible for ensuring your website's privacy information is accurate for your business.

7) Revisions and approvals

Unless stated otherwise in writing:

• reasonable revisions are included during the build phase
• major changes (new pages, new structure, new features) may be quoted separately
• once you approve final delivery, further changes may be treated as new work

8) Payments

Payment terms are stated on the invoice/proposal. Commonly:

• deposit required to begin work
• remaining balance due on delivery or at agreed milestones

Late payments may pause work until paid.

9) Third-party services and costs

Your project may use third-party tools/services (e.g., hosting, form apps, booking systems, analytics, call tracking, AI tools). Any ongoing third-party subscription fees are your responsibility unless explicitly included in writing.

We are not responsible for downtime/outages caused by third parties.

10) Intellectual property (IP)

11) Content accuracy

You are responsible for ensuring claims on your site (pricing, certifications, offers, warranties, guarantees, compliance statements) are accurate and lawful.

12) Confidentiality

If you share confidential business information, we will treat it as confidential and use it only to deliver the services, unless disclosure is required by law.

13) Limitation of liability

To the maximum extent permitted by law:

• we are not liable for indirect or consequential losses (loss of profit, revenue, business, goodwill)
• our total liability relating to the website/services is limited to the amount you paid us for the relevant service (unless prohibited by law)
• nothing in these Terms limits liability for fraud or other liability that cannot legally be excluded

14) Availability and changes

We may update, improve, or remove parts of the website at any time. We do not guarantee uninterrupted availability.

15) Governing law

These Terms are governed by the laws of the Isle of Man, and disputes will be handled by the courts of that jurisdiction.

16) Contact

Questions about these Terms: phillip@optivelo.ai